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How We Handle Your Account Information

We collect and protect the data needed to run your ad99 account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep your wallet secure.

Account data protectionPayment wallet securityWithdrawal verificationContact rights explainedRegional compliance
ad99 How We Handle Your Account Information
DATA SECURITY

How We Keep Your Information Safe

We encrypt sensitive fields like passwords and payment tokens, store transaction records on secure servers and require verification steps for withdrawals to protect your wallet. Account access depends on your device login; we do not store bKash, Nagad or Rocket PINs. You control what stays visible in your profile and can request data deletion through support.

Encryption & Storage Passwords are hashed, payment identifiers are tokenised and transaction logs sit on servers with restricted access. We apply SSL for data in transit and encryption at rest for fields tied to your wallet and identity verification records.
Cookie & Session Use We set cookies to keep you logged in across sessions and track game activity for fraud detection. Session tokens expire after inactivity; persistent cookies remember your language and device preference. You can clear cookies through browser settings anytime.
Account Control Update your email, mobile number and profile details from the account dashboard. Request a full data export or account closure through support; we process deletion requests within compliance retention periods and confirm completion by email.
Retention & Compliance Active accounts keep full transaction and game history for your reference. Closed accounts retain withdrawal and deposit logs as regional regulations require, then purge personal identifiers. We adjust retention policies when local law in Bangladesh or our operating regions changes.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request corrections, delete your account or ask how we handle your wallet transaction records, our support channels are open. Use live chat for immediate data questions, email for formal requests or the help center for privacy FAQs and account-access guides.

Live Chat Open the chat icon in the bottom corner of any page when logged in. Privacy and data requests are answered during support hours; an agent will confirm your identity through account details before discussing personal information.
Email Support Send your data access, correction or deletion request to the support email shown in your account footer. Include your registered mobile number and username so we can verify ownership before processing the request.
Help Center Browse privacy topics, data-handling FAQs and step-by-step guides for updating account details or closing your profile. The help center is accessible without login; account-specific requests still require verification through support channels.

Common Questions About Your Data

We collect your mobile number, email, chosen username, device identifiers and IP address during registration. When you deposit via bKash, Nagad or Rocket we log payment transaction IDs for reconciliation; your wallet PIN stays with the payment app and we never see it.

Log into your account dashboard to change your email or mobile number directly. For full account deletion, contact support with your username and registered phone number; we process closure requests within days and confirm by email once complete.

We do not sell your personal information. Payment processors see transaction details needed to clear deposits and withdrawals; game providers receive anonymised session data for platform operation. No marketing lists or data brokers receive your contact details from us.

Active accounts retain full transaction logs for your reference and account reconciliation. When you close your account we keep withdrawal and deposit records as regional compliance rules require, then delete personal identifiers after the retention period expires.

We use session cookies to keep you logged in and persistent cookies to remember language and device preferences. Analytics cookies track page visits and game engagement for fraud monitoring. You can clear or block cookies through browser settings; essential session cookies are required for account access.

We encrypt payment transaction IDs and wallet identifiers both in transit and at rest. Deposits via bKash, Nagad or Rocket are tokenised; we never store your mobile wallet PIN. Withdrawal requests require OTP or email confirmation to prevent unauthorised access to your balance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.